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Media
Jill Raff, EX2CX Expert
Resiliency in CX
Customer Driven with Chad McDaniel
Driving Internal Engagement with Results -
Michelle Brigman, CX Director for 7-Eleven
Moves the Needle Podcast
Learning & Innovating for Customers
Medallia Case Study
Put Customer Experience at the heart of convenience
Medallia MasterCast
7-Eleven: Improving the Service Experience
*Requires Registration
Customer Contact Week Podcast
Citi on letting the voice of the customer cs drive strategy
Citi's Michelle Brigman: Don't just hear your customers - Listen
Words of Mass Disruption Podcast
Episode 108: Digital DNA in the C-Suite
ServiceNow
7-Eleven provides customers the rapid help they seek on the channels they prefer
Fast Company
How Dell has reinvented itself
Stevie Awards
Dell Listening & Command Center
Adobe Technology
Use the right technologies to unify your retail shopping experience
*Requires Registration