Media 

Jill Raff, EX2CX Expert
Resiliency in CX

Customer Driven with Chad McDaniel
Driving Internal Engagement with Results -
Michelle Brigman, CX Director for 7-Eleven

Moves the Needle Podcast
Learning & Innovating for Customers

Medallia Case Study
Put Customer Experience at the heart of convenience

Medallia MasterCast
7-Eleven: Improving the Service Experience
*Requires Registration

Customer Contact Week Podcast
Citi on letting the voice of the customer cs drive strategy

Citi's Michelle Brigman: Don't just hear your customers - Listen

Words of Mass Disruption Podcast
Episode 108: Digital DNA in the C-Suite

ServiceNow
7-Eleven provides customers the rapid help they seek on the channels they prefer

Fast Company
How Dell has reinvented itself

Stevie Awards
Dell Listening & Command Center

Adobe Technology
Use the right technologies to unify your retail shopping experience
*Requires Registration